Y13 Travel and Tourism group visit The Ritz and Shangri-La Hotels

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On Tuesday 7th February, the Year 13 Travel & Tourism students were fortunate enough to be given the opportunity of a behind the scenes look at two of the most prestigious hotels in London, The Ritz and The Shangri-La.


At The Ritz, we were given a tour of the ‘front of house’ area, the Michelin starred restaurant and the kitchens, where students were shown live langoustines and lobsters, and a small tin of Beluga Caviar which sells for £1450!  We finished our time at The Ritz with a look around their bespoke jewellery store, where the highlight was a yellow diamond on sale for £525,000.


In the afternoon, we visited the Shangri-La Hotel, which is located between floors 35 and 52 of the Shard. In contrast to the Ritz, the Shangri-La was very modern, and  featured breath-taking views of London.  Students were shown the conference facilities, the pool and  a typical en-suite bedroom.


The students were able to observe first-hand the power of customer service management for clients both internal and external in two of the most impressive hotels in London.


Mr Durham

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